SMS Privacy Policy for Joyful Living Counseling

At Joyful Living Counseling, your privacy and confidentiality are of utmost importance. This SMS Privacy Policy outlines how we use and protect your information when communicating via text messages.

  1. Purpose of SMS Communication:
    SMS may be used for appointment reminders, scheduling changes, and general administrative communications. Sensitive or therapeutic discussions will not occur over SMS to protect your confidentiality.

  2. Privacy and Confidentiality:

    • We use secure systems to send and receive SMS messages, but SMS is not fully secure.

    • By agreeing to SMS communication, you acknowledge the potential risks, including unauthorized access to messages.

  3. Data Collection and Usage:

    • SMS communications may include your name and appointment details but will not contain sensitive health or therapy information.

    • We will never share your contact information with third parties without your consent unless required by law.

  4. Your Responsibilities:

    • Notify us immediately if your phone number changes to prevent miscommunication.

    • Ensure your phone is secure and accessible only by you.

  5. Opting Out:

    • You may opt out of SMS communication at any time by notifying us via phone or email. Alternative methods of communication will be used instead.

  6. Emergencies:
    SMS is not monitored 24/7. For urgent matters or emergencies, please call us directly or dial 911.

If you have any questions or concerns, please contact us at (801) 435-0778.

Last Updated: 11/20/2024